Refund policy

Refund & Return Policy

At Ritcalm, we want every product you receive to feel like a small ritual of calm. If something isn't right, we'll make it right.

30-day returns

You have 30 days from the date of delivery to request a return. To be eligible, items must be unused, in their original packaging, and in the same condition you received them.

How to start a return

Email us at hello@ritcalm.com with your order number and the item(s) you'd like to return. We'll respond within 1–2 business days with return instructions.

Return shipping

For non-defective returns, customers cover return shipping. For damaged, defective, or incorrect items, Ritcalm covers return shipping in full.

Refunds

Once your return is received and inspected, we'll process your refund to the original payment method within 3–5 business days. You'll receive an email confirmation when the refund is issued.

Exchanges

The fastest way to exchange an item is to return the original and place a new order. Email hello@ritcalm.com if you'd like help with this.

Damaged or incorrect items

If your item arrives damaged or you received the wrong product, email hello@ritcalm.com within 7 days of delivery with photos. We'll send a replacement or full refund — whichever you prefer — at no cost to you.

Items that cannot be returned

• Personalized or custom-made items
• Items marked final sale at purchase
• Wellness products that have been opened or used (for hygiene reasons)

Questions

Email hello@ritcalm.com any time. We typically respond within one business day.